Introduction

At Trendy Mall, we are committed to providing high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Return Process

  1. Contact Us: Email our customer service team at zararkiyani8@gmail.com or call us at 03275777527 to request a return.
  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
  3. Ship Your Item: Place the item in its original packaging, including any accessories, manuals, and documentation, and mail it to the address provided in the return authorization email.
  4. Inspection and Refund: Once we receive your item, we will inspect it and process your refund or exchange as per our policy.

Non-Returnable Items

Certain items are non-returnable, including:

  • Opened cosmetics and skincare products.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

Exchanges

If you need to exchange an item, please contact us at zararkiyani8@gmail.com or call us at 03275777527. We will guide you through the process and ensure a smooth exchange experience.

Shipping Costs

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at zararkiyani8@gmail.com or call us at 03275777527.

Thank you for shopping at Trendy Mall!